What you need to know

Scheduling of appointments

New Clients

To schedule or inquire about an initial appointment please contact us directly via phone, email or through our "contact us"form. ***

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Ongoing or Returning Clients 

Ongoing and returning clients will be able to book future appointments using our on-line booking platform fundycoastcounselling.janeapp.com.

When booking on-line, in the event there are no available appointments  that work for you; contact your therapist directly as it may be possible to arrange an alternative appointment time. 

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* We are able to provide email and/or text message reminders for appointments

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***Please note: if you are contacting us on behalf of another adult (19+), we will be required to speak with them directly prior to scheduling an appointment. This is to ensure client autonomy in the therapeutic process. 

 

Appointments 

All counselling/therapy sessions are 60 minutes; 50 minutes direct therapy time and 10 minutes for your therapist to record session notes. As we have a small waiting area we ask you to please arrive promptly and quietly at your scheduled appointment time and your therapist will greet you. In the event you arrive early please wait in your vehicle until the scheduled appointment time. 

 

Fee’s

Individual, couples and family sessions are $130 per hour session. Accepted forms of payment for service include debit, credit or cash paid at the time of your appointment. E-transfer payments are available and should be sent directly to your therapist prior to your appointment time. E-transfers will not be deposited until after your session. You will be provided with an electronic receipt with necessary information to submit to your insurance provider. 

 

Insurance

At this time, Fundy Coast Counselling and Therapy Services is not providing direct billing to insurance companies, however you will receive a receipt with necessary information to submit to your insurance provider. 

Many private insurance plans (Johnsons, Blue Cross, Sunlife, etc.) cover a degree of Counselling, Psychological or Mental Health services. Insurance plans vary regarding the professional credentials they will cover. We encourage any individual intending to submit receipts for reimbursement of counselling services, to first check with their insurance provider. The therapist you will see at Fundy Coast Counselling will be a Licensed Counselling Therapist (LCT) with their Masters of Counselling Psychology (M.Ed). These are the credentials you are looking for within your mental health coverage. We cannot guarantee that our therapists will be covered under your plan.  

 

Cancellations or Missed Appointments

We understand that at times life interferes with scheduled appointments and so we encourage you to reschedule or cancel appointments as needed, either through your therapist or via our online booking system. A minimum of 24-hour notice is required to cancel or reschedule an appointment. Failure to provide 24-hour notice will result in a late-cancellation fee of $75. Failure to provide any notice will be considered a "no show", subject to the full session fee, $130. Payment will be required prior to rebooking.  This is to ensure and maintain a high level of service accessibility and delivery to all our clients. If there is an emergency, illness, or circumstance beyond your control, the fee will be assessed on a case-by-case basis.